Refund Policy

1. Who this applies to

This refund policy applies to purchases made on The Dutch Guests Connect, a service operated by Getting Market (trading as The Dutch Guests), Den Helder, the Netherlands, KVK 96364335.

Payments are processed by our reseller Paddle.com Market Ltd, which is the Merchant of Record for all orders. Paddle handles the actual refund flow — see “How to request a refund” below.

2. What you are paying for

Paid features on the Platform — in particular, unlocking a counterpart’s contact details after a two-sided introduction is approved — deliver a digital service that is fully performed at the moment of unlock. Once the counterpart’s identity and contact details have been shown to you, the service has been delivered.

3. 45-day refund window

You may request a refund within 45 days of your order date if — and only if — the Platform failed to deliver the paid feature due to a fault on our side. Concretely, we consider refunds in the following cases:

• A payment was charged but no corresponding paid feature was activated on your account (for example, an introduction unlock was paid for but the counterpart’s contact details were never revealed to you due to a technical failure).
• A duplicate charge was made in error.
• A charge was made on your card without your authorisation and this can be confirmed.

4. What is not refundable

Because the paid feature is fully performed the moment contact details are revealed, refunds are generally not available in the following situations. This is a deliberately narrow policy — we don’t refund commercial outcomes we can’t control:

• The counterpart did not reply, replied slowly, or lost interest.
• A commercial deal was not reached, was not profitable, or fell through after the introduction.
• You changed your mind after the counterpart’s contact details were already revealed to you.
• The counterpart turned out not to fit your commercial expectations, or you decided not to pursue the conversation.
• You created an account, campaign, or activation and later decided not to use the Platform, but the paid feature you were charged for was delivered as described.
• Requests made more than 45 days after the order date.

By starting a paid unlock, you expressly consent to immediate performance of the digital service and acknowledge that this consumes your statutory right of withdrawal under Dutch and EU consumer law where such right would otherwise apply.

5. How to request a refund

Refunds are administered by Paddle. To request a refund:

1. Visit paddle.net and enter the email address you used at checkout to look up your order.
2. Alternatively, email us at yannick@gettingmarket.nl with the order reference and a short description of what went wrong. We will forward eligible requests to Paddle.

Where a request meets the conditions in section 3, we will approve the refund and Paddle will return the amount to the original payment method. Depending on your bank, it can take up to 10 business days to appear on your statement.

6. Chargebacks

Please contact us before initiating a chargeback — most issues are resolved faster by email. Fraudulent chargebacks may result in suspension of your account.

7. Changes

We may update this policy from time to time. The version that applies to a given order is the version in force on the day of that order.

8. Contact

Questions? Email yannick@gettingmarket.nl.